Refund Policy

PLATINUM EDUCATIONAL GROUP REFUND POLICY

All approved refund requests are subject to an administrative/processing fee of up to 30%.

Student Refunds

A student may be eligible for a refund if all the following apply:

1. The student withdrew or was enrolled in the incorrect program/school.
2. The refund request is made within 10 calendar days of the original payment (not the start of the cohort, class, or the first day to log in).
3. The student has not accessed or used the software (has not entered or interacted with any role, content, or assessments).

A refund may be issued if a student purchased an access card/code, but used their own credit card instead of redeeming that card/code if:

1. The refund request is made within 30 calendar days of the original payment.
2. The access card/code is unused.

Refund requests must be made by emailing [e-mail].

A refund will not be issued:

1. If the school/institution paid for the student’s access (refunds are only issued to the original payer of record).
2. If the student has used the software.
3. For entry assessments, regardless of use.
4. Dissatisfaction with computer adaptive testing (CAT). 

School/Institution Refunds

The institution may be eligible for a refund:

1. If the refund request is made within 30 calendar days, unless otherwise noted.
2. If they are unable to use the service due to technical issues that Platinum cannot resolve in a timely manner.
3. For unused account credit. Please note that credit does not expire, provided the annual subscription remains active, and may be used towards future enrollment and subscription fees.
4. For unused student access cards within one year of the invoiced date. The cards must be unused/unscratched and in perfect condition, with no bookstore stickers or markings on the access cards or postcards they are adhered to.

The institution is eligible for account credit:

1. If a student withdraws from the program within 30 calendar days and has not used the software (has not entered or interacted with any role, content, or assessments).

Refund requests must be made by emailing [e-mail]

Bookstore Refunds

To request a refund for unused student access cards, all the following must apply:​

1. Access cards are unused and unscratched (the scratch-off area is fully intact).
2. Cards are in perfect condition with no damage.
3. No bookstore stickers or markings are on the card or attached postcard.
4. Cards are returned within one year of the invoice date.

To request a refund for unused student access cards, the Bookstore Manager must:

1. Email the refund request to [e-mail]
2. Mail the unused cards, at the bookstore’s expense, to: Platinum Educational Group, 4370 Chicago Dr. Ste. B205, Grandville, MI 49418.
3. Include the primary contact information with the returned cards.

No refunds will be issued for any of the following

• The requester is not the original payer of record.
• Entry Assessments: Entry assessments are non-refundable after purchase, regardless of use, as the cost to process a refund exceeds the assessment price.
• Any access cards/codes purchased from a third-party seller (e.g., Brady, Pearson, Amazon, etc.). Refund requests must be sent to the original seller.
• Any free funds or credit that were given at no cost to the student, institution, or bookstore. Examples include, but are not limited to, referral bonuses, marketing or appreciation funds, prorated funds, and free credit funds.
• Emailed access codes. Emailed access codes cannot be refunded or returned, as the codes are now exposed and subject to misuse.

PEG reserves the right to review and determine refund requests on a case-by-case basis and may modify this policy at any time.

This policy can be viewed on our website by clicking here.