Clearing Cache, Cookies, and History

Alanah Manning -

Clearing cache, cookies, and history can help applications run better on your device.  When you use a browser, such as Chrome, information is saved from websites in its cache and cookies.  Clearing these can fix certain problems, like loading and logging in.  If you are having any issues this is always a great place to start.  Once you follow the directions for your specific browser needed, close the browser and reopen it before proceeding. 

 

Google Chrome
Have your browser open

  1. In the top-right part of the screen, there are "three lines" or dots by the star. Click there.

  2. Go down to More Tools

  3. Click Clear Browsing Data

  4. Check Browsing History, Cookies and other site and plugin data, Cached images and files.

  5. Click Clear data.

Internet Explorer

Have your browser open

  1. In the top-right part of the screen there a "Gear Icon" by the star. Click there.

  2. Go down to "Safety"

  3. Click "Delete Browsing History"

  4. Uncheck "Preserve Favorites website data" & "History"

  5. Check "Temporary Internet files and website files", "Cookies & website data"

  6. Click "Delete"

 

Mozilla Firefox

Have your browser open

  1. In the top-right part of the screen, there are "three horizontal lines". Click there.

  2. Locate and click on the "Clock" that says "History"

  3. Click "Clear Recent History"

  4. Uncheck "Active Logins"

  5. Check "Browsing & Download History" " Cookies" & "Cache"

  6. Click "Clear Now"

 

Microsoft Edge

Have your browser open. 

  1. Click the "Settings and more" button. In the top right-hand corner of your Edge browser's window, you will see a small button with 3 dots in it. ...
  2. Select the "Settings" near the bottom of the window. 
  3. Click "Privacy and services".  This should be the second one down in the menu. 
  4. Go to the "Clear browsing data" section. 
  5. Select the blue button "Choose what to clear" on the right-hand side. 
  6. Choose a time range.  Choose the next higher time from when you started experiences these issues.  
  7. Select the browsing data that you would like to clear.  
  8. Click the "Clear Now" button.

 

 

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