Clearing cache, cookies, and history can improve your device's application performance. When using a browser like Chrome, website data is stored in its cache and cookies. Removing these can resolve certain issues, such as loading problems and login errors. If you encounter any problems, this is a good first step. Follow the instructions for your specific browser, then close and reopen it before continuing.
Contents:
A. Google Chrome:
Have your browser open to begin.
a. Entire Browser:
1. Click the three-dot menu (⋮) in the top-right corner.
2. Go to Delete browsing data (in older versions this reads "Clear browsing data"), or just press Ctrl/Cmd+Shift+Delete.
3. Set the Time range (choose "All time" to clear everything).
4. Check the boxes for Browsing history, Cookies and other site data, and Cached images and files.
5. Click Delete data (or "Clear data").
6. Close the browser and open a fresh page to resume use.
b. Clearing for just Our Website:
1. Start on the my.platinumed.com website.
2. Click the icon to the left of the address bar (a tune/slider icon, or in some versions a padlock, or "View site information" icon). You will be brought to the Settings-Privacy and Security page.
3. Click Delete data, or choose Manage on-device site data to review and remove it.
4. Close the browser and open a fresh page to resume use.
B. Mozilla Firefox:
Have your browser open to begin.
a. Clearing History:
1. Click the hamburger menu (☰) in the top-right corner.
2. Go to Settings, then select Privacy & Security, or press Ctrl/Cmd+Shift+Delete.
3. Scroll to Browsing Data and click Clear Browsing Data (handles cookies and cache).
4. For history, scroll to the History section and click Clear History, then pick a time range.
5. Confirm the clear.
6. Close the browser and open a fresh page to resume use.
b. Clearing Cache and Cookies:
1. Click the hamburger menu (☰) in the top-right corner.
2. Go to Settings, then select Privacy & Security, or press Ctrl/Cmd+Shift+Delete.
3. Scroll to Browsing Data and click Clear Browsing Data (handles cookies and cache).
4. Pick a time range from the When: dropdown and ensure Cookies and site data and Temporary cached files and pages are selected.
5. Click Clear.
6. Close the browser and open a fresh page to resume use.
C. Microsoft Edge:
Have your browser open to begin.
a. Entire Browser:
1. Click the three-dot menu (…) in the top-right corner.
2. Select the Settings 
, near the bottom of the window.
3. Click Privacy, search, and services 
, or press Ctrl/Cmd+Shift+Delete.
4. Go to the Clear browsing data section.
5. Select the blue button, Choose what to clear.
6. Choose a Time Range. Choose at least the next higher time from when you started experiencing these issues.
7. Select Cookies and other site data, and then select Clear now.
8. Close the browser and open a fresh page to resume use.
b. Clearing for just Our Website:
1. Click the three-dot menu (…) in the top-right corner.
2. Select the Settings , near the bottom of the window.
3. Click Privacy, search, and services , or press Ctrl/Cmd+Shift+Delete.
4. Select Cookies, then click See all cookies and site data and search for "platinum".
5. Select the down arrow 
to the right of the site whose cookies you want to delete and select Delete.
6. Close the browser and open a fresh page to resume use.
D. Safari:
Have the browser open to begin.
a. Entire Browser:
This is the simplest method to clear history, cookies, and cache together for your entire browser.
1. In the menu bar, click Safari → Clear History.
2. Choose a time range from the dropdown ("all history" clears everything).
3. Click Clear History.
4. Close the browser and open a fresh page to resume use.
b. Clearing for just Our Website:
This clears the data for just our website while leaving data for others intact.
1. In the menu bar, go to Safari and select Settings.
2. In the settings, select Privacy and click Manage Website Data.
3. Search for "platinum". You should see results for both platinumplanner.com and my.platinumed.com/platinumed.com.
4. Next, click Remove All.
5. Before trying again: Close out of the website. Right-click Safari in your dock, then Quit. Once complete, you can reopen Safari.
E. Brave:
Have your browser open to begin.
a. Entire Browser:
1. Click the hamburger menu (☰) in the top-right corner.
2. Go to Settings and select Privacy and security.
3. Next click Clear browsing data, or press Ctrl/Cmd+Shift+Delete.
4. Set the Time range and check Browsing history, Cookies and other site data, and Cached images and files.
4. Click Clear data.
5. Close the browser and open a fresh page to resume use.
b. Clearing for just Our Website:
1. Start on the my.platinumed.com website.
2. Click the icon to the left of the address bar (a tune/slider icon, or in some versions a padlock, or "View site information" icon). You will be brought to the Settings-Privacy and Security page.
3. Click Delete data, or choose Manage on-device site data to review and remove it.
4. Close the browser and open a fresh page to resume use.