A. How Attendance Tracking Works
B. Troubleshooting if the Location is not Capturing Correctly
C. Enabling Attendance Tracking
A. How Attendance Tracking Works
Check-in / Check-out coordinates are captured by the device's location services. The accuracy of the location information is limited by the device’s accuracy at that point in time. Even good assistance GPS can be off by quite a bit depending on the quality of the signals it is getting at that exact moment.
Note: GPS tracking only works with mobile devices as most computers do not have GPS tracking.
A lookup will be triggered based on the School Clinical Sites address if the user is looking under Manage Attendance. If the address is incorrect, that lookup can cause it to show the student a few blocks away. Unfortunately, even if the admin corrects the address, it will not retroactively fix that student's check-in due to the integrity of other users checking in.
B. Troubleshooting if the Location is not Capturing Correctly
There are a few reasons that a student's location could be captured further away from where they checked in/out. The location depends on the accuracy of the coordinates pulled from the device, not our software.
Troubleshooting:
- Verify that location tracking is turned on for the Platinum App in your settings.
- Turn off Power saving mode.
- Check the device's settings for precision accuracy in the location settings. If available, turn it on.
- Check the signal the device is getting. Try connecting to Wi-Fi if the signal strength is low.
C. Enabling Attendance Tracking
Click here for directions on how to enable Attendance Tracking in your school.
Note: this can only be done by the school's Primary Contact.