Your timezone settings affect scheduling, event documentation, and reporting. If your timezone is not set or is incorrect, it can cause issues across the system. Depending on where the issue occurs, the error may originate from different sources.
Browser: The times displayed on the website are determined by the time zone set in your account. If you are seeing incorrect event times, it is most likely because this setting is set to the wrong time zone. See the directions below to check your account's time zone setting.
App: The times displayed in the app are based on the time zone settings for your device; therefore, it is recommended that you check these settings.
Email: If you are experiencing time zone issues with the emails received from Platinum Planner, your account settings within your email could be to blame. You will likely want to check those settings to ensure that your current time zone is selected.
Timezone Not Set Warning:
If your timezone is not set, you will see a warning in your documentation that it needs to be updated. Click the set your timezone link in red and correct this error.
Checking your Timezone Settings:
1. From your my.platinumed.com dashboard, click on my account in the upper right of your screen. This will take you to your Account Information page.
2. Click on Update My Account Information.
3. Your current setting will be displayed in the Time Zone drop-down menu. If the selection is incorrect, click on the drop-down menu and scroll through the options until you find the correct one.
4. Click Update Account when you are finished.