(Instructor) Instructor Created Questions Trouble Shooting Guide

Sarah Smith -

This article will point out some of the common issues users have when trying to add their own instructor created questions on to tests.


If you are having problems pulling your instructor created questions onto a test it is likely there is an issue with the settings of your questions.

 So a good place to start is to verify that your questions are set up properly. To review your questions you will click on the "Manage Questions" link in your red toolbar.


This will bring you to your "Question Search" page where you can create new questions or manage existing questions. Here you can either utilize the search field or click through your pages to locate your questions that you are having issues pulling onto a test. 

There is a color coding system to the questions that can help identify a potential hang-up. Questions that appear in yellow have the status of either "Pilot", "Approved", or "Draft."  Questions that appear in red have the status of "Disabled." Questions with these statuses can not be pulled onto a new test. Questions that appear in green have the status of "Active". 

Your question must be marked as active. 


If you have a question that has a prohibitive status, you can change the status by clicking the "Edit" button, going to the "Properties" tab and changing the "Status" dropdown to "Active."


Your question must have at least one answer selected. If you don't have a correct answer indicated, your question can not be saved as active. The system will default the question back to "Draft" status. Once you have marked a correct answer,  you can go back to the properties tab and adjust the "Status" setting to "Active" and save your question. 

You must have a curriculum associated with the question. Even if you intend on pulling your questions via Keyword, Text or ID. Having a curriculum assigned to questions is integral for Platinum Educational Group to deliver the reporting that we do.  It also lets the program know when it is appropriate to include material in the searches you will use to find your content. 

Once you have selected your "Program Type," "Provider Level," " Curriculum," and "Curriculum Level" make sure to click "Add Curriculum" then "Save."

Note: Make sure to click "Add Curriculum" first, if you skip that step, it won't save the chosen curriculum for the question.


If all of these things are set up correctly your question should be available to pull on to a test, so if you are still experiencing problems it may have to do with your test settings or search criteria. 


The provider level of the test you are creating must match the provider level you assigned to your questions.

 When you choose the provider level of a test on the "Test Settings" tab the program is already sorting the potential questions to include only questions appropriate for that level. If you assigned a different level to your question it won't be a potential option for this test.



Make sure you are choosing the appropriate bank. When you are selecting your search criteria, whether you are utilizing "Pull Questions By Curriculum" or "Pull Questions By Text, Keyword, or ID" make sure you are changing the "Question Bank" drop-down to either "My questions" or "My Schools Questions." In the program, we keep your questions and our questions in separate banks. If you are not choosing the appropriate bank the system will be unable to locate your question. 



If you still have questions please feel free to give our support team a call at 616-818-7877 or send in a support request via the "Help" button and we will be happy to assist! 


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