When you are attempting to complete documentation tied to an event and the Begin Documentation, Edit Documentation, or Document link is grayed out, this can indicate one of two different scenarios.
When you hover your mouse over the grayed-out link, it will usually tell you the reason you're unable to access your documentation.
Note: It can sometimes take a couple of seconds for the message to appear.
Reasons:
1. Opportunities cannot be documented after the class has ended. Please reach out to your Instructor for assistance. The program will prevent students from documenting events that fall outside of the class start and end dates. If you are receiving this notification, you will need to contact your Instructor. This is true also for Lab documentation.
2. The opportunity cannot be documented until all your pre-internship skills have been completed. Please reach out to your instructor for assistance. In this instance, you have not completed the pre-requisite skills to access shift documentation associated with a Field Internship class. Once your pre-internship skills are completed the documentation will become available, otherwise, you will need to reach out to your Instructor for assistance.
Note: Our support team cannot resolve either of these issues at a student's request. You will need to reach out to your instructor for assistance. Platinum Support can help the instructor if needed.
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