I can only see one program, I need to see my role in both programs.

When our users are on their my.platinumed.com dashboards, part of the information displayed for them is the roles they have access to in the available programs based on their Profession setting. So, if you are missing the section for your EMSTesting roles, it may be due to your Profession setting. 

 

Your current Profession setting is next to your name in the upper right of the screen. Below is the dashboard for a student whose profession is set to Medical Assistant. Since there is not a Medical Assistant component in EMSTesting or Platinum Tests currently, the student does not see a section for EMSTesting.

 

 

If you need to change this setting, follow the steps below: 

From your my.platinumed.com dashboard, click my account on the upper right of the page. This will take you to your Account Information page, where you can click Update My Account Information.

 

You will want to click on the downward arrow in the Profession field. This will cause the drop-down to appear, from which you can select the correct profession. Don't forget to click Update Account if you have adjusted your account information. 

 

Once you return to your dashboard, you may need to refresh your browser.

After this update is completed, if you have access to roles in the previously hidden site, it will now display. 

 

 

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