(Student) I am in the wrong course!

Sarah Smith -

If you have been accepted into the wrong course (and your access has been paid for), the best thing you can do is to contact your instructor. They will need to reach out to our Support Team to resolve the issue. 


If you just attempt to sign up for the additional correct course the program would expect you to pay another enrollment fee for the new course (as the program does not know that you aren’t just signing up for two courses that you need).


Additionally, The Platinum Educational Group Customer Support Team needs to be contacted by a user in a position of authority at the institution, as students accepted into a course will not be moved to another course upon request from the student (since someone in authority at the school clearly believed you belonged in the original course).



Have more questions? Submit a request


Article is closed for comments.