(Student) I am in the wrong course!

Sarah Smith -

If you have been accepted into the wrong course (and your access has been paid for), the best thing you can do is to contact your instructor. They will need to reach out to our Support Team to resolve the issue. 

If you are accepted into the wrong course and the enrollment fee is paid, and then sign up for and are accepted into the correct course, the program would expect you to pay another enrollment fee for the new course (as the program cannot know that you aren’t just signing up for two courses that you need).

Additionally, The Platinum Educational Group Customer Support Team needs to be contacted by a user in a position of authority at the institution, as students accepted into a course will not be moved to another course upon request from the student (since someone in authority at the school clearly believes you belonged in the original course).

 

If you have any questions, then you can always give the Support Team a call at (616) 818-7877 or click the big red “Help” button on the right-hand side of the page, and we’d be more than happy to assist.

Have more questions? Submit a request

0 Comments

Article is closed for comments.
Powered by Zendesk