(School) My student was accepted and paid for the wrong course!

Platinum Education -

In both Platinum Planner and EMSTesting.com, it is not possible for School Administrators, Course Administrators, or Instructors to transfer a student from one course to another.  If a student is accepted into the wrong course and their enrollment fee is paid, and they then sign up for and are accepted into the correct course, the program would expect them to pay another enrollment fee for the new course (as the program cannot know that the student isn’t just signing up for two courses that they need).

If a student has been accepted into the wrong course, the best thing you can do is to contact the Platinum Educational Group Customer Support Team and request that the student be placed in the correct course.  You will want to make sure that the individual requesting the student be placed in another course is in a position of authority at the institution, as students accepted into a course will not be moved to another course upon request from the student (since someone in authority at the school clearly believes the student belonged in the original course).

To avoid this issue coming up, before accepting a student into any course, it’s a good policy to make sure the student actually belongs in the course they have signed up for.  Declining a student enrollment request does not delete their account, but does send them an email letting them know that their course enrollment request has been rejected, and the student can then sign up for the correct course.


If you have any questions, then you can always give the Platinum Educational Group Customer Support Team a call at (616) 818-7877 or click the big red “Help” button on the right-hand side of the page, and we’d be more than happy to assist.

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