When new accounts are created in our systems, validation emails are sent out to ensure that users can receive our notification emails that are automatically generated as a result of specific actions in the programs. Things like if documentation is returned, a message is sent, or a clinical shift time is changed.
These validation emails should appear soon after the account is created or the set up of the account is completed.
If you have not received a validation email you should first check your spam folders in your email. If that does not resolve your issue, you can attempt to resend the email by clicking the link pictured below which you will see when you log in to the website prior to activating your account.
If these options do not resolve your issue, you can reach out to our Support Team by calling 616-818-7877 or sending in a support request via the "Help" button.