If you've completely forgotten your password and cannot get logged into the system first make sure you are logging in to the new site my.platinumed.com.
Next, click login and click 'help, I forgot my password' below the login portion
On the next pag, it just asks for the email address that is connected to your platinumed account. Type it in and click 'send password reset link'
Shortly after submitting your email address, as long as it is correct, you will receive a new email in your inbox. In the email is a reset link.
This will take you to our site to reset your password. You should be all set to login now! Remember your login for platinumplanner and emstesting are now the same.
If you still have issues please call our support center at (616)818-7877